Regulations

REGULATIONS

ACDOCTOR.SHOP ONLINE SHOP

§ 1 DEFINITIONS

The terms used in the Regulations have the following meaning:

1) Company/Seller - a company under the name of Bridge Solutions Hub S.A. with its registered office in Warsaw, 2A Zygmunta Vogla Street, 02-963 Warsaw, entered in the register of entrepreneurs kept by the District Court in Warsaw, 13th Commercial Department of the National Court Register, under KRS number: 0000887045, REGON: 142524552, NIP: 522 2967030, share capital of 1596529,00 PLN.

2) Cookies - small text information sent by a website and saved on the Customer's side (usually on the computer's hard drive) in the event of concluding agreements via the Internet Store operated by the Company at www.acdoctor.shop.

3) Business days - means weekdays from Monday to Friday excluding public holidays.

4) Third Party Supplier - the company or companies which own or hold those Products which are sold by the Company and which are not currently in the Company's warehouse.

5) Purchase Form - an electronic form made available for filling in on the website www.acdoctor.shop in the case of concluding agreements via the website www.acdoctor.shop, in which the Customer provides the data necessary for the conclusion and performance of the agreement, provided that:

(a) in the case of Customers who are consumers, at least the following data must be provided in the Purchase Form: e-mail address, name and surname, residence/delivery address (street and house and/or premises number, postal code and city, country, contact telephone number);

b) if the Customer is not a consumer, at least the following details must be provided in the Purchase Form: e-mail address, the Customer's name and surname or company name, registered office/delivery address (street and house and/or premises number, postal code and city, country, contact telephone number), VAT number;

6) Civil Code - the Act of 23 April 1964 Civil Code (Journal of Laws of 2022, item 1360, as amended);

7) Consumer - a natural person concluding an agreement and ordering a product for purposes not directly related to economic or professional activity within the meaning of Article²²¹ of the Civil Code;

8) Account - Customer's individual profile, marked with a user name (login) and password, constituting a collection of the Customer's resources and data in the Company's data communication system, containing in particular the Customer's data on Orders placed.

9) Customer - a natural person with full legal capacity or an Entrepreneur, interested in purchasing a Product from the Company through the Store;

10) Product Delivery Entity - a courier company contracted by the Company to deliver a parcel to the Customer;

11) Product - parts, accessories, and materials intended for cars, including consumables available in the Internet Shop;

12) Entrepreneur - natural persons, legal persons, unincorporated organisational units running a business and other entities holding a REGON number, interested in purchasing a Company's Product through the Internet Shop;

13) Rules and Regulations - these Rules and Regulations;

14) Online Store - an online service enabling the placing of Orders for Products by Customers, available at www.acdoctor.shop.

15) Force Majeure - an external, unexpected, unpreventable event, beyond the control of the Parties (e.g. weather cataclysms, riots);

16) Order - the Customer's declaration of will aiming directly at placing an order for the purchase of a Product, specifying in particular the type and number of Products.

§ 2. GENERAL PROVISIONS

1) The Rules and Regulations set out the principles for the use by Customers of the www.acdoctor.shop Internet Shop available at: www.acdoctor.shop to order Products, in particular:

a) terms and conditions for placing Orders by the Customers via the Internet Shop www.acdoctor.shop.

b) terms and conditions for placing an Order;

c) complaint procedure.

(2) The Rules and Regulations are available at www.acdoctor.shop. The Customer may acquaint himself/herself with its content on the indicated website and may also download a file containing the Regulations in order to record and reproduce them at any time.

(3) The online shop under the name of www.acdoctor.shop is operated by the Company.

4 The address of the Shop and contact details:

(a) Email: contact@acdoctor.shop;

b) Correspondence address: 2A Zygmunta Vogla Street, 02-963 Warsaw.

5th The Customer is obliged to use the Store and its functionalities in accordance with the law, the provisions of these Regulations and good manners. It is forbidden to use the Store in a manner that might violate the personal rights of others or to post or distribute content that is vulgar, untrue or may violate personal rights, the law or other legitimate interests of the Company or third parties. If you change your personal or contact details, you are obliged to correct or complete them. The Customer is obliged to exercise due diligence when using the Shop.

(6) The Customer may use the electronic services provided by the Companies in the form of creating an Account. Registration of an Account takes place by completing a registration form, accepting at least these Terms and Conditions and the Privacy Policy. In the registration form it is necessary for the Customer to provide: e-mail address and individual password.

The services of maintaining an Account are provided by the Company free of charge. The Customer may delete the Account at any time by submitting a request to the Company:

(a) in writing to the address: Bridge Solutions Hub S.A. z o.o. with its registered seat in Warsaw, 2A Zygmunta Vogla Street, 02-963 Warsaw or

b) in electronic form to the address: contact@acdoctor.shop.

§ 3 PLACING AN ORDER

(1) To purchase a Product, the Customer must provide at least the data specified in the Order Form.

(2) Placement of the Order and conclusion of the contract shall take place by performing the following actions:

(a) filling in the Order Form;

b) indication of the form of delivery of the Product;

c) acceptance of these Terms and Conditions by the Customer;

d) selection of a form of payment and payment by the Customer;

Once the Order has been submitted and paid for, the Company shall immediately confirm its receipt and simultaneously accept the Order for fulfilment. Confirmation of receipt of the Order and its acceptance for execution shall be effected by the Company sending the Customer the relevant e-mail message to the Customer's e-mail address specified in the Order Form, which contains at least the Company's statement of receipt of the Order and its acceptance for execution and confirmation of the conclusion of the contract. Upon receipt by the Customer of the above email message, the contract of sale between the Customer and the Company is concluded.

(3) Upon receipt of payment, the Company shall immediately dispatch the ordered Product via the Product Delivery Entity selected by the Customer when placing the Order to the address indicated in the Order Form. The ordered Product shall be dispatched within 7 Business Days of the amount due for the Product being credited to the Company's account. The Company reserves the right to extend the delivery time to 10 Business Days in exceptional cases. If the planned delivery date is further changed (extended), the Company will inform the Customer of this circumstance by contacting the Customer at the e-mail address provided by the Customer, telephone number or postal address.

4th In the case of an Order placed through the Store, the Customer may provide address data other than that provided during registration and setting up an Account.

(5) Deliveries are carried out in the territory of the Republic of Poland, in accordance with the terms of service applicable to the Product Supplier. In the case of Orders delivered through a courier service, in the event that the Customer or a person authorised by the Customer is not present at the address provided for delivery of the Order, the courier company shall make a new attempt to deliver the Product. If the Customer or the person authorised by the Customer is again absent from the address indicated, the Product will be returned to the Company. In such circumstances, the order may be reshipped to the Customer by arrangement with the Company. The cost of resending the Product shall be borne by the Customer. If the Customer purchases several Products as part of one Order, the ordered Products may be sent to the Customer in more than one shipment. In such a situation, the Customer shall not bear additional delivery costs.

(6) If there is any doubt as to the accuracy of the Customer's details, including the delivery address, necessary for delivery, the Company may contact the Customer by e-mail or telephone to verify those details.

(7) The Company shall not process Orders which have been filled in incorrectly or in respect of which there is a reasonable suspicion that false or fictitious data has been provided. In such a case, the Company, when cancelling the Order, shall immediately notify the Customer thereof at the e-mail address or telephone number indicated in the Order Form.

(8) Payment for the Product shall be made by bank transfer to the Company's bank account, the details of which shall be indicated after correct completion of the Order Form and acceptance of the Regulations or by BLIK application.

(9) The content of the concluded contract of sale shall be recorded and made available to the Customer by:

a) making these Terms and Conditions available by the Company and accepted by the Customer on the website of the Online Shop and;

b) sending the Customer the e-mail message referred to in § 3 section 2 of the Terms and Conditions. The content of the contract of sale is additionally recorded and secured in the Company's IT system.

§ 4. PRODUCT PRICE

(1) All prices shown on the Store's website are expressed in Polish zloty and include VAT. The prices of the Products presented on the Shop's website do not include the costs of delivery of the Products by the Product Provider. The total order value includes the price of the Product and the costs of its delivery.

(2) The proof of purchase is a VAT invoice issued by the Store and attached to the Order sent to the Customer. All financial transaction costs are borne by the Customer.

(3) The costs of delivery of the Products depend on the size of the Order and are specified by the Company in the price list available on the website of the Online Shop during the Order.

4th The price list and information on the website www.acdoctor.shop do not constitute a commercial offer within the meaning of the Civil Code, but only a reflection of the Products sold by the Company, therefore, we do not guarantee full availability of the Products. By placing an order using the mechanisms available on the web pages of the shop, the Customer makes an offer to purchase a specific good under the conditions specified in the description of the Goods. The moment the contract of sale is concluded is when the Customer confirms in writing that the Goods have been received.

5 The Company is obliged to deliver the Product in accordance with the concluded contract. Therefore, the Customer is obliged to check the conformity of the delivered Product with the contract and in the case of any irregularities, contact the Company immediately to determine the further steps.

(6) In the case of courier deliveries, before receiving the Product, you should check that it has not been damaged in transit. If the Product is damaged, the parcel should not be accepted. In such a case, the Customer is obliged to contact the Company as soon as possible to clarify the matter.

(7) If the parcel is received and the Customer discovers a defect or damage to the parcel that could not be externally seen upon receipt, including but not limited to the following:

(a) mechanical damage to the contents of the consignment,

b) incompleteness of the parcel,

c) non-compliance of the content of the parcel with the subject of the Order.

The Customer is obliged to contact the Seller as soon as possible in order to clarify the matter and initiate the complaint procedure.

§5. COMPLAINT PROCEDURE

(1) The Customer has the right to complain about the Product included in the Order.

2. the Company shall be liable to the Customer if the sold Product has a defect within the meaning of Article ⁵⁵⁶¹ of the Civil Code. The scope and conditions of the Company's liability for defects in the Product shall be determined by the relevant generally applicable provisions of law, in particular the Civil Code (including Articles 556-576 of the Civil Code).

(3) Pursuant to Article 558 § 1 of the Civil Code, the Company's liability under the Product warranty towards the Customer who is not a Consumer is excluded.

(4) The Customer shall make a complaint by sending a notification of complaint concerning a given Product. In order to expedite consideration of the complaint, it is advisable to provide in the complaint: the Customer's data (name and surname or company name), date of application, invoice number, name and quantity of the Product under complaint, description and type of defect, the Customer's request, contact details (telephone or e-mail address).

(5) Complaints should be addressed:

(a) in writing to: Bridge Solutions Hub S.A. with its registered office in Warsaw, 2A Zygmunta Vogla Street, 02-963 Warsaw - with an annotation on the envelope "Complaint" or

b) in electronic form to the following address: contact@acdoctor.shop.

The Company will respond to the Customer's complaint immediately, no later than within 14 calendar days of its receipt by the Company. If the Customer, who is a consumer, in exercising his/her warranty rights, has demanded replacement of the item or removal of the defect or has made a declaration of price reduction, specifying the amount by which the price is to be reduced, and the Company has not responded to this demand within 14 calendar days, it shall be deemed, that he considers the request to be justified. The Company will provide all information regarding the complaint procedure to the Customer at the address and contact details provided by the Customer in the complaint application.

(6) The rights of the Customer who is a Consumer shall be governed by the provisions of the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2020, item 287) and the relevant provisions of the Civil Code.

(7) If the Product has a defect, the Customer who is a Consumer may:

a) make a declaration to reduce the price or withdraw from the sales contract, unless the Company immediately and without excessive inconvenience for the Customer replaces the defective Product with a defect-free one or removes the defect. This limitation shall not apply if the Product has already been replaced or repaired by the Company or the Company has failed to comply with its obligation to replace the Product with a defect-free one or to remove the defect. The Customer may, instead of remedying the defect as proposed by the Company, require the Product to be replaced with a defect-free Product or, instead of replacing the Product, require the defect to be remedied, unless bringing the item into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the manner proposed by the Company. When assessing the excessiveness of the costs, the value of the defect-free Product, the type and significance of the defect found, as well as the inconvenience to which the Customer would be exposed by another way of satisfaction shall be taken into account.

b) demand to replace the defective Product with a defect-free one or to remove the defect. The Company shall be obliged to replace the Defective Product with a defect-free one or remove the defect within a reasonable time without undue inconvenience to the Customer. The Company may refuse to satisfy the Customer's request if bringing the Defective Product into conformity with the sales contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the other possible manner of bringing the Product into conformity with the sales contract. The costs of repair or replacement shall be borne by the Company.

§7. TERMS OF USE

OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES.

(1) Detailed information about the possibility to use out-of-court complaint handling and claim procedures by the Customer who is a consumer and the rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php http://www.uokik.gov.pl/wazne_adresy.php .

(2) A customer who is a consumer has the following exemplary possibilities of using out-of-court ways of dealing with complaints and claims:

(a) the Customer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2020, item 1706, as amended) to resolve a dispute arising from the concluded contract of sale. The Rules of Procedure for the organisation and operation of permanent amicable consumer courts are set out in the Ordinance of the Minister of Justice on defining the Rules of Procedure for the organisation and operation of permanent amicable courts at provincial trade inspection inspectors of 6 July 2017. (Journal of Laws of 2017, item 1356)

b) The Customer shall be entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on the Trade Inspection (of 2020, item 1706 as amended), to initiate mediation proceedings for the amicable settlement of a dispute between the Customer and the Company. Information on the principles and procedure of mediation conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of the respective provincial inspectorates of the Trade Inspection.

c) The Customer may obtain free assistance in resolving a dispute between the Customer and the Seller, using also the free assistance of a district (city) consumer ombudsman or a social organisation whose statutory tasks include protecting consumers (e.g. Federation of Consumers, Polish Consumers Association). 3.

(3) In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes), the Company, as a trader established in the Union concluding online sales or service contracts, provides an electronic link to the ODR (Online Dispute Resolution) platform for out-of-court dispute resolution: https://ec.europa.eu/consumers/odr. The Company's e-mail address is: contact@acdoctor.shop

§ 8 WITHDRAWAL FROM THE CONTRACT

(1) A Customer who is a Consumer who has entered into a contract at a distance or off-premises may, within 14 days, withdraw from the contract without giving any reason and without bearing the costs, except for the costs referred to in paragraph 7 below.

(2) The time limit for withdrawal from the sales contract shall commence for the sales contract in the performance of which the Company issues the Product - from the taking possession of the Product by the Consumer or a third party indicated by the Consumer other than the Product Supplier, and in the event that the sales contract includes multiple Products that are delivered separately, in batches or in parts - from the taking possession of the last Product, batch or part, for other contracts - from the date of their conclusion;

(3) In order to effectively withdraw from the sales contract, it is sufficient to send a statement of withdrawal from the sales contract to the Company before the expiry of the aforementioned deadline. The consumer may, but does not have to, use the model withdrawal form, which is included in Appendix No. 2 to the Act of 30 May 2014 on Consumer Rights. The consumer may use the model form, but it is not obligatory.

(4) The declaration of withdrawal from the contract, with the Client's signature, may be sent by post to the Company's address: Bridge Solutions Hub S.A. with its registered office in Warsaw, 2A Zygmunta Vogla Street, 02-963 Warsaw, or by e-mail to info@acdoctor.shop or may be submitted in person at the registered office of the Company.

(5) In the event of withdrawal from the Sales Agreement, the contract shall be considered not concluded to the extent covered by the content of the statement of withdrawal.

(6) In the event of sending the declaration of withdrawal from the contract of sale, the Company shall immediately confirm to the Customer the execution of the instruction.

(7) The Consumer shall bear the direct costs of returning the Product when exercising the right of withdrawal from the sales contract, in the following situations:

a) If the Consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery available on the Online Shop, the Company shall not be obliged to reimburse the Consumer for the additional costs incurred by the Consumer.

b) In the case of a Product that is a service, the performance of which - at the express request of the Consumer - has begun before the expiry of the deadline for withdrawal, the Consumer who exercises the right of withdrawal after making such a request, is obliged to pay for the services performed up to the moment of withdrawal. The amount of payment shall be calculated in proportion to the extent of the performance, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount shall be the market value of the performance rendered.

(8) The Company shall promptly, but not later than within fourteen (14) days from the date on which the Buyer's statement of withdrawal from the sales contract was delivered to the Company, return to the Consumer all payments made, including for delivery of the Product (subject to paragraph 7 above). The Company may withhold reimbursement until it has received the Product back or the Consumer has provided evidence of its return, whichever event occurs first.

(9) The Company shall refund the payment to the Consumer using the same means of payment as those used by the Consumer, unless the Consumer has agreed to another way of refunding the payment which, however, will not incur any additional charges for the Consumer, e.g. to the bank account number provided by the Consumer in the withdrawal form.

(10) The Consumer shall be liable for any diminution in the value of the Product resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.

(11) The Company does not accept parcels sent back "cash on delivery".

12. the Company informs that, in accordance with Article 38 of the Act of 30 May 2014 on consumer rights, the right of withdrawal from a contract concluded remotely is not granted to the Consumer, inter alia, in the case of conclusion of contracts:

(a) in which the object of performance is a non-refabricated item, produced to the Consumer's specifications or serving to satisfy his/her individualised needs;

b) in which the object of the performance is an item which, after delivery, by its very nature becomes inseparable from other items.

§ 9 OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

(1) The Customer is obliged:

a) to use the Online Shop www.acdoctor.shop in accordance with the provisions of the law, the provisions of the Regulations and good morals;

b) provide true personal data in the Order Form;

c) not to use the Internet Shop for the purpose of making false orders or passing off the personal data of others as their own data, or any other behaviour contrary to good morals.

(2) The Customer declares that all information provided by him in any form during the use of the Online Shop and during the processing of the Order and any complaint process is true and correct to the best of his knowledge.

(3) The Company shall have the right to temporarily suspend the placement of an Order in the Online Store for the duration of the technical maintenance and modernisation works of the website.

4th The Company has the right to withdraw from the execution of the Order at any time and in particular in the case of violation of the Regulations by the Customer, provision by the Customer of incorrect personal data, company data or data related to payment. Notwithstanding the foregoing, the Company is entitled to take appropriate action in the event of violation by the Customer of the provisions of generally applicable laws.

§ 10. DISPUTE RESOLUTION

(1) In the event of a dispute arising in connection with the performance of the contract, the Parties shall seek to resolve the dispute amicably.

(2) Other out-of-court dispute resolution is indicated in the content of §7 paragraph 3 of these Terms and Conditions.

(3) Any disputes arising between the Customer and the Company shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure.

§ 11 NEWSLETTER

(1) The Customer may agree to receive the Newsletter made available by the Company. The Newsletter shall be sent only to Customers who ordered the Newsletter by ticking the appropriate box in the registration form or Order Form and agreed to receive at the e-mail address (e-mail address) provided by the Customer commercial information within the meaning of the Act of 18 July 2002 on Electronic Service Provision (Journal of Laws of 2020, item 344 as amended).

(2) Within the Newsletter service, information in the form of an electronic letter (e-mail) is sent via e-mail to the electronic mail address (e-mail address) provided by the Customer. The Newsletter contains, in particular, information about the product offer, current promotions and other information about products offered by the Store. The newsletter is sent free of charge.

(3) The Customer may at any time, without giving reasons and without incurring costs, change the indicated electronic mail address (e-mail address), to which the Newsletter is sent, or resign from the Newsletter, by pressing the Newsletter link located in the footer of each Newsletter, entering their electronic mail address (e-mail address) in the appropriate field, and then selecting the "Unsubscribe" button.

§ 12 CHANGE OF TERMS AND CONDITIONS

(1) The Company reserves the right to amend these Terms and Conditions, including in order to take account of changes in the law, changes in functions offered through the Store, introduction of new services in the Store, better protection of Customers' interests, clarification of issues of concern to Customers, organisational changes on the part of the Company, the Company is no longer able to provide the services under the current terms and conditions.

(2) An amendment to the provisions of the Regulations shall not lead to the loss of the Customer's acquired rights, if legally acquired.

(3) All Orders accepted by the Company for execution before the date of amendment of the Regulations shall be executed on the basis of the Regulations in force on the date of placing the Order by the Customer, unless the provisions of the new version of the Regulations are more favourable to the Customers.

(4) The Company shall notify the Customers of amendments to the Regulations by sending relevant information to their e-mail addresses provided when creating an Account at least 14 days prior to the effective date of the planned amendments. The Company shall also place information on changes to the Terms and Conditions on the Website of the Online Store at least 14 days before the planned changes come into effect.

(5) If the Customer does not accept the new content of the Terms and Conditions, he/she should notify the Company within 14 days from the date of receiving the information about the change in the Terms and Conditions. If the Customer does not object within 14 days of the date of the notification, this shall be deemed as acceptance of the new version of the Rules and Regulations.

(6) Changes to the form and nature of the Store, in particular changes to the graphic design of the Store, the addition of new functionalities, images, unless such changes are contrary to the provisions of these Regulations, shall not constitute an amendment to these Regulations.

§ 13. FINAL PROVISIONS

The Store is owned by the Company. All trademarks, service marks and names that are displayed on the Website are the property of the Company or the right to use them by the Company results from separate agreements with authorised entities. Text, graphic materials and IT solutions contained on the www.acdoctor.shop website are protected by law, in particular by the provisions of the Act of 4 February 1994 on copyright and related rights.

(2) The Store, as well as its individual elements, may not be modified, copied, distributed or published for commercial purposes unless the Company gives its prior written consent.

(3) Neither the Website users nor the Customers have the right to use the materials and works posted on the Website without the prior express consent of the Company under pain of full liability for damages to the Seller and the authors of individual works.

(4) By proceeding to use the Website, the user shall be held fully responsible for any infringing behaviour and for any damage resulting from such behaviour, also towards third parties.

(5) The minimum hardware requirements for the use of the Online Shop by the Customer are as follows: Mozilla Firefox browser version 83 or later or Google Chrome browser version 87 or later with JavaScript enabled. When using the Internet Shop, cookies are installed on the Client's computer system. The condition of using the services provided electronically by the Company is to allow the installation of cookies.

(6) In matters not regulated by these Terms and Conditions, the provisions of the Civil Code and the Consumer Rights Act shall apply.

(7) The Regulations shall enter into force on 30 March 2023.